Customer Testimonial: The New England Aquarium
New England Aquarium (NEAq) subcontracted ASSIST to provide a survey aircraft for performance of a year-long project. Requirements to fulfill our specialized needs for this survey work were laborious, costly and necessitated extensive coordination between project managers. ASSIST cooperated and exceeded expectations on every aspect of program preparation and logistics.
They consistently met essential survey demands, including specific safety and survey equipment needs, such as automated flight following system (spidertracks), marine radio, ELT, optical glass camera port installation; scheduling throughout weekends and holidays; coordination with other aerial teams; insurance modifications; and expediting maintenance based on weather opportunities.
ASSIST were thorough in their work, dealing with unforeseeable issues professionally, and efficiently. From a project manager’s perspective, ASSIST have been invaluable to me on many occasions, and throughout the project I have felt secure with them responsible for my crew. Most importantly, they prioritize safety and ensure the highest standards are adhered to. On top of that, they obviously value the satisfaction of their clients, as is evident by the extra measures to which they go.
I would not hesitate to recommend ASSIST for a multitude of different project goals. They are willing to work with clients to develop the best solutions to meet objectives, no matter how challenging this may be.
Jessica KD Taylor, Chief Survey Scientist
John H. Prescott Marine Laboratory
Boston, MA 02110
Work: 617.226.2213 / Cell: 617.716.9386 / fax: 617.973.0242
Note: The New England Aquarium became aware of ASSIST after we took some video footage of right whales playing and feeding off of Cape Cod. We sent them this footage and their right whale researcher, Ms. Taylor, analyzed the video on her blog, here.